Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Is Wifi calling feature available on ATT prepaid plans?? I'm currently an AT&T postpaid customer and have wifi calling available and want to make sure that wifi calling feature is available in prepaid plan before switching. None of the ATT prepaid plan details tell about wifi calling availabl
Questions
•
Plans & Features
Accepted Solution
Official Solution
Located near zip code 78660. It’s been over 24 hours with no internet and NO HELP or ETA on when our internet will be up and running again. We’ve contacted customer support 3 times with no answers. Each time we’ve called they said there is no outage and proceeds to walk us through restarting the r
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Hi, I'm planning to use IP passthrough to an OPNSense router with multiple 2.5 G ports, but the BGW320 is good enough for my wireless devices. If I leave the gateway's WiFi radios on, setup IP passthrough, and turn the firewall off, will the traffic from the wireless devices use my router?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Closed
I want to change my NAT Type on Xbox One, it is on strict. I also dont know my system password and where to find it.
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Hi, Is there any documentation or articles on how to setup a 3rd party Wifi router on my home network with ATT Fiber Optic Internet service? Thanks apn
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Learn why your Wi-Fi and internet may be slower in the evening When the sun goes down, the creepy crawlies come out, fireflies dance in the sky, and witches cast spells on your Wi-Fi to slow it down. Okay, witches are probably not the problem, more than likely gremlins though. Just kidding.
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
Some incoming calls go straight to voicemail but they are in my contact list and are not blocked.
Questions
•
Apple
Accepted Solution
Official Solution
does using wi-fi incur the 2$ daily charge?
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Hello, We're a French orchestra (Ensemble Correspondances) coming in 15 days for a tour in North America (USA and Canada) and would like to know if AT&T would lend or sell us a USB or Wifi mobile modem from April 25th to May 18th. Many thanks in advance for your help, All the bes
Questions
•
Plans & Features
Accepted Solution
Official Solution
Learn why your home setup may be the cause of your loss of service and poor Wi-Fi You probably think your cool, super nice desk set is great. You have your wireless printer close by, a minifridge with delicious snacks, your Amazon Echo ready for commands nearby, and maybe even some speakers to play
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
Hello, This is a general discussion of my experience with DNS and DHCP with my own router and a question about cascading. I had been on the bonded pair 45Mbps internet with ATT for years, and I use a TP-Link with DDWRT software as my main network router for Ethernet and WiFi, using a LAN port o
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Hello, I have a huge interest in signing the AT&T fiber plan but I have one concern. During the plan selection Im being offered the option to have the AT&T Wi-Fi Gateway device for 10 a month. The question is, I already have a Google Nest mesh system (1 router + 4 extenders) and I would l
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
If my friend gave me an iPhone as a gift and he forgot his Apple ID password and we tried using recovery mode but then phone is in activation lock. How do I get a receipt of proof of purchase so apple can UN ACTIVATION LOCK MY DEVICE. If I give you the serial number and IMEI number can you please he
Questions
•
Apple
Accepted Solution
Official Solution
Learn why your hotspot may not be in the best place to get a signal There are a few reasons why you may be having trouble with your HotSpot connection: Device or Electronics near your HotSpot Walls & Building design The number of people surfing or streaming How far away you
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Talk and Text in More Places! Hello Community! We all have run into those areas where we don’t have the bars we need though. To help keep you connected, AT&T has introduced Wi-Fi Calling! Wi-Fi Calling lets you talk and text from indoor locations where it’s hard even for a
Questions
•
Device Features
Accepted Solution
Official Solution
For the last few days, whenever I attempt to use the MyAT&T app I am unable to login. I open the app, select sign in, select my user id, it buffers for quite a while, then I receive a pop-up message saying, “Hmm, looks like there’s an issue with either the network connection or the server. Try s
Questions
•
Online Account Access
Accepted Solution
Official Solution
How do i connect to new installed wifi extender
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
After numerous short-term outages and several custormer service reps, tech on the phone recommended that I replace my BGW320-500 gateway. New gateway arrived next AM. Circumstances led to a one-week delay before swapping out the gateways. New gateway arrived with detailed instructions for returning
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I connected the extender received yesterday via Smart Home Manager which shows the extender is connected to the network, strong WIFI signal, solid green light on extender. This is a Pace Plc gateway installed ~ 3 years. We do have Internet access. But 2 of my tested devices (iPhone and laptops) do
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Closed
Learn how to get your internet back up and running Therefore something is wrong and you need to get it fixed! Luckily getting your internet back up can be easy and simple as resetting the modem. By doing this you can: Improve slow or low speeds Get back in service (loss of internet) Improve poor
Questions
•
AT&T Internet Equipment